Support Service Level Agreement

This agreement covers support for Timesheet Reports and Gadgets Add-On for Jira. The support can be provided to customers that purchased the Add-On via Atlassian Market Place. This agreement may be revised.

Customer Support

When requesting a support via the channels listed below, customers can expect respond within one business day and reasonable attempts to resolve the problem. There are no guarantees regarding successful resolution or any compensation in case of failure resolving the problem.

The points of contact are the following:

• Answers request
• Issue request
• Email contact
• Review at Atlassian Marketplace

Support can be requested in English, Russian or Czech language.

Support Hours

Customers can expect support during CET business hours, i.e. Monday - Friday, 10:0. AM - 6:0. PM

Support should not be expected on weekends or on Czech Republic public holidays, which can be found here.